Lovely Mom Roses

We guarantee your satisfaction! If in the unlikely case that you are not satisfied with the freshness of your order or the condition of any of our items, please contact us within 24 hours and include the photos of the item delivered and we will gladly replace it.

Email: scentsofserenitycreationsllc@gmail.com

 

You can also send us a chat thru our Facebook Messenger account or DM on Instagram

We are open to serve your concerns from Monday-Sunday (8AM-7PM)

Once the order has been dispatched from our warehouse or already in-transit, we do NOT accept cancellations under any circumstances.

For REFUNDS (if warranted):

For debit or credit card payments, you will be refunded the price amount associated with the reported case. Crediting of refunds will be processed according to your banking institution's terms and conditions.

Due to the perishable nature with some of our product/s, if the item/s are:
1) not accepted by the recipient because of some factors that we have no control of, item/s will be considered sold, or,
2) have done a maximum of 3 attempts but recipient is still not available within the delivery date, we will be requiring an alternative address to drop or receive the item/s and return/exchange will not be processed.

Every gift ordered through Scents of Serenity Creations is personally hand-delivered by us.

To request a specific delivery time, please type it into the Special Instructions field during checkout. We will do our best to accommodate your preferences. Before major holidays, we recommend that you place your orders at least five days in advance.

In some instances, the florists’ photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, the local florist will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.